You just need to login, the screen that follows your login, displays your orders history. the display order of your orders will start with the most recently placed order. Clicking the order number will expand your order to show the details of the items ordered.

You will also see the order status, so you'll know if there is any pending issue with your order or if your order has already been shipped, etc.   

There are several situations where you can have a slow upload speed, the main reason though, is your connection speed. DSL and other high speed internet connections are recommended. If you submit very large files using dialup, pages may timeout expire and abort upload. Other reasons we've found for slow uploading is in unsecured wireless connections where the user is not aware that someone else is hanging in his network. Network traffic can also reduce uploading speed. If you need to upload a very large file (i.e. a book for printing) we can support you by giving you a FTP access, email sales@copyworldinc.com if this is the case.

You can also use our TOLL-FREE phone : 800-690-COPY or call us , Phone : (510) 666-1000   

Most of the time credit card processing takes less than a minute, but when gateway traffic is high for credit card approval, it can take a little more. If the credit card used is expired or not autorized, time can be more than a minute to return the result. Optionally you can call our sales desk if for any reason the credit card processing gets inconveniently slow and your order can be completed, in this case, we recommend to register in the website first, so you can upload your files immediatly and avoid delays.

You can use our TOLL-FREE phone : 800-690-COPY or call us , Phone : (510) 666-1000   

There are several reasons to cause preview to fail: a.- Corrupted files  i.e.  your file was submitted but lost data or got corrupted in the way  b.- If your file is multilayer our preview component cannot generate the thumbnail because there can be fonts and images embedded in the layers, so the file needs to be "flattened" . This can happen with EPS and PDF formats more often. c.- File proportions can generate a hard to distinguish thumbnail, i.e. a business card graphic template (3.5 x 2) contained in a 8 x 11letter size page

Just click the MY ACCOUNT/LOGIN button,then, in the login screen,just below the password entering textbox , is a link for password retrieval , click it and you'll be asked for your e-mail. Your password will be sent to your e-mail in a few minutes.

You can place a order by phone calling to our front desk sales people, but to avoid delays in processing your order we strongly suggest you to register in our website first, to be able to upload your files.

You can use our TOLL-FREE phone : 800-690-COPY or call us , Phone : (510) 666-1000   

Once you finished the process of ordering and submitted your files we need to know which file belongs to the front and given the case to the back, this is called file attaching , If no file attaching has been done, "needs approval" will display in your order status.

Now you just need to click the "needs approval" link where you will see the file uploading screen, go to the lower part of the page where a link named "SEND YOUR ORDER TO OUR PRINTING PRESS" and click it, now, you'll see your order details to assign artwork to your ordered items. If your order has several items, attach files to all the items and finally click the "Send to Press" button. Besides attaching the files to your order, in this moment you are starting the turnaround time for your order (just remember our turnaround time policy). Read below to learn our  turnaround policy .

In all of our offers and merchandise we specify the turnaround time so you can plan ahead and accurately, when you send to press your files for printing, turnaround time starts given the next conditions : Cutout time is 5 PM (PT) , and the files that you send to press between 8 AM and 5 PM pacific time, will have the turnaround time starting at the time you sent the order to press. If the send to press time of your order is NOT between 8 AM and 5 PM Pacific time your order will have a turnaround time starting at 8 AM next day (when send to press was after 5 PM and before 12 in the night) or starts 8 AM the same day if the order was sent to press after 12 in the night and before 8 AM.