There are several situations where you can have a slow upload speed, the main reason being your connection speed. DSL and other high speed internet connections are recommended. If you submit very large files using dialup, the page may timeout, thinking it has lost connection. Other traffic on your network can also affect your upload speed.

If you having difficulties, please call us at 1-800-690-2679 (please have your order number ready when you call). We may be able to offer an alternative to uploading on our website that may work better.

When you upload artwork for your order, the website will automatically generate a thumbnail of the uploaded artwork. If you are concerned about the artwork being uploaded correctly, you can request an email proof by calling us at 1-800-690-2679 (please have your order number ready when you call). Once you request the proof we will email you a low resolution sample of the artwork we have.

There are several reasons to cause preview to fail, the most common being corrupted files. If your file was submitted but lost data or got corrupted during the upload it will be corrupt and cannot be view. If this is the case, please click the "Delete" button below the preview and try the upload again. If this happens multiple times, it could be an issue with the file itself. Try re-saving the artwork from the program you designed it in, and upload the new file.

If neither of those solutions work, please contact us at 1-800-690-2679 to see if your artwork was received on our end (please have your order number ready when you call).

The most common reason for seeing this issue is when you upload artwork with multiple layers, most commonly a PDF file. The preview window can't tell which graphics to display when there are multiple layers. This does not mean your artwork is corrupted, so the best way to confirm we have the complete file is to call us at 1-800-690-2679 so we can confirm that we received the full artwork (please have your order number ready when you call).

Due to the large volume of orders we receive, we cannot keep an archive of all the artwork we collect. Your files will be kept on our servers for 15 days after your submit the order. After the 15 days they will be automatically deleted and an "artwork expired" thumbnail will display on the invoice for your order.