There are several situations where you can have a slow upload speed, the main reason being your connection speed. DSL and other high speed internet connections are recommended. If you submit very large files using dialup, the page may timeout, thinking it has lost connection. Other traffic on your network can also affect your upload speed.
If you having difficulties, please call us at 1-800-690-2679 (please have your
order number ready when you call). We may be able to offer an alternative to
uploading on our website that may work better.